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Store Terms and Conditions

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​I Information on distance selling and the conclusion of contracts in electronic commerce​

​I Information on distance selling and the conclusion of contracts in electronic commerce

  • 1 contractual partner

 The following terms and conditions apply to all of the online shop at the URL established contracts between the

Victoria Cosmetics

Oberweg 5,

A-8740 Zeltweg

Tel: 067763692019


Owner: Viktoria Isabella Klein

VAT number: ATU76063304

and the customer.

Customers within the meaning of these General Terms and Conditions are exclusively consumers. A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity.

The relationships between the contracting parties are governed by the law applicable in the Federal Republic of Germany. For consumers, this choice of law only applies insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his habitual residence.

  • 2 Conclusion of the contract in electronic commerce

The products and services listed in the online shop do not represent binding offers for Viktoria Cosmetics. Rather, they are an invitation to the customer to submit a binding offer by placing an order.

As soon as we have received your order, you will receive an automatically generated e-mail confirming that we have received your order and containing its details. We will then check the availability of the items you have ordered. If one or more items are not available, we will not accept your offer and you will receive a corresponding notification by e-mail. The contract with the customer is only concluded with the express acceptance of the order by Viktoria Cosmetics. Viktoria Cosmetics does not assume any procurement risk and reserves the right to release itself from the obligation to fulfill the contract in the event of incorrect or improper delivery by suppliers. The responsibility of Viktoria Cosmetics for intent or negligence in accordance with the liability regulations according to Section II 9. of these General Terms and Conditions remains unaffected. In the event of unavailability or only partial availability of the service, Viktoria Cosmetics will inform the customer immediately; in the event of withdrawal, the consideration will be refunded to the customer immediately.

For technical reasons, it is unfortunately not possible for us to accept orders by telephone, fax, letter or e-mail. We only accept orders placed through our online shop.


  • 3 Information about your right of withdrawal

Consumers are entitled to a right of withdrawal in accordance with Section 355 of the German Civil Code in the case of distance contracts. As a consumer, you therefore have the right to revoke your contractual declaration in accordance with the following cancellation policy:


Right of cancellation

You have the right to withdraw from this contract within 14 days without giving any reason.

The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must send us (Viktoria Cosmetics, Oberweg 5, A-8740 Zeltweg; e-mail office [at]; telephone +43 (0) 67763692019 a clear statement (e.g. a sent letter, fax or e-mail) about your decision to withdraw from this contract.You can use the attached model withdrawal form, which is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within 14 days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of 14 days has expired. You bear the direct costs of returning the goods. If the goods cannot be returned by normal post due to their nature, the costs are estimated at a maximum of around EUR 10.00.


You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Non-existence or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Attachment: Sample withdrawal form

according to Appendix 2 to Article 246a Section 1 Paragraph 2 Sentence 1 No. 1 and Section 2 Paragraph 2 No. 2 EGBGB

(If you want to revoke the contract, please fill out this form and send it back.)

Victoria Cosmetics

Oberweg 5

8740 Zeltweg

Email office(at)

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

  • Ordered on (*)/received on (*):

  • Name of consumer(s):

  • Address of consumer(s):

  • Date:

  • Signature of consumer(s) (only if notification is on paper)
    (*) Delete where not applicable

For a simple processing of the revocation, you are welcome to contact our support team:

Email office(at)

Prior agreement on the return via the e-mail address given in the cancellation policy makes it easier for Viktoria Cosmetics to allocate the shipment. At the same time, Viktoria Cosmetics points out that prior coordination is not a prerequisite for the exercise of the right of withdrawal.


  • 4 voluntary, extended right of return

We do not offer an extended voluntary right of return beyond the 14-day statutory right of withdrawal.


II General Terms and Conditions (GTC) Viktoria Cosmetics (as of: October 2022)

The following conditions apply to all orders placed through the website The terms and conditions valid at the time of the order apply.



  • 1 prices; Shipping and handling costs

Our prices include the statutory VAT applicable at the time of the order. In the case of cross-border delivery, additional taxes (e.g. in the case of an intra-Community acquisition) and/or duties (e.g. customs duties) may have to be paid by the customer in individual cases. Buyer pays for shipping. The prices you see for the items in your shopping cart are identical to those on the current product information page on the website. We charge the price that was listed on the website at the time you placed your order. The order is placed at the current daily price. Please note that we are not bound by an incorrect price. Your order does not yet result in a purchase contract.

  • 2 Availability

Products that are not available are not displayed in the online shop or are noted with the note "Soldout". If you have ordered a product that is no longer available due to an error, you will be informed by email immediately after the error has been identified.

  • 3 payment

Die Viktoria Cosmetics accepts the payment methods listed on the respective website and made available for selection by the customer. The customer selects the payment method he prefers from the available payment methods.

Viktoria Cosmetics reserves the right to exclude certain payment methods in individual cases. Whether the payment methods direct debit, credit card and purchase on account offered by PayPal Europe are activated for the customer after a short check is not subject to Viktoria Cosmetics' influence. Payment by sending cash or checks is not possible. Viktoria Cosmetics accepts no liability in the event of loss. For international transfers, bank charges may apply, which are to be borne by the customer.

Payment for the order must be made within 14 days of receipt of the order confirmation. In the case of orders without a registered receipt of payment, Viktoria Cosmetics reserves the right to cancel the reservation of the ordered items after a further written deadline of 14 days. Orders with the purchase on account offered by PayPal Plus are excluded from this. PayPal Europe sets the customer a payment target of 30 days after initiating the order when purchasing on account.


  • 4 Terms of Delivery

The delivery times are shown on the product page or under shipping times & costs. The information relates to the immediate payment order during or immediately after the order was placed. Items will only be dispatched after receipt of payment has been registered.

Delivery is made to the delivery address specified by the customer. You will be informed about the dispatch by e-mail. Shipping route and means are left to our choice. Shipping is currently via the companies DHL and Fedex.

The risk of accidental loss of the ordered goods passes to the customer as soon as the goods are handed over to him (§ 446 S. 1 BGB) or if he is in default of acceptance (§ 300 Para. 2 BGB).


  • 5 Receipt of the Goods

We use DHL to ship your order within Europe and Fedex for worldwide orders. If a delivery of goods arrives damaged, we would like to ask you the following: If possible, report the damaged goods directly to the employee of the shipping company and document the degree and extent of the damage. Otherwise it is almost impossible to settle claims if the contents of the package are damaged. You can refuse to accept damaged goods.

Any rights and claims of the customer - in particular the statutory rights of the buyer in the event of defects in the (purchase) item - remain unaffected by the above provisions. These therefore also do not include any limitation period for rights of the customer according to Section II 8. of these General Terms and Conditions.

  • 6 Retention of Title

We reserve ownership of all goods delivered by us until full payment. In order to assert our retention of title, we are entitled to demand the immediate return of the reserved goods to the exclusion of any right of retention, unless the counterclaims are legally established or undisputed.

  • 7 Force Majeure

In the event that we are unable to provide the service owed due to force majeure (in particular natural disasters), we are released from our obligation to perform for the duration of the hindrance. If it is impossible for us to execute the order or deliver the goods for more than one month due to force majeure, you are entitled to withdraw from the contract.

  • 8 Warranty

When purchasing goods, you are entitled to statutory warranty rights for the goods. As a customer, you therefore have the right to assert warranty rights in the event of defects in the item, taking into account the following regulations.

We are not the manufacturer of the goods we supply. In the event of claims under the Product Liability Act, we will contact the manufacturer in your interest. Report any complaints to us by sending an email to office(a)

The warranty of Viktoria Cosmetics is otherwise based on the following paragraphs. In principle, Viktoria Cosmetics does not give its own guarantees; the mere presentation of the articles in the online shop is therefore to be regarded as a pure description of the service.

There is no warranty for damage caused by improper handling or use of the goods by the customer. The same applies to a so-called intentional wear.

If the purchased item is defective, the customer is entitled to supplementary performance if and to the extent that the requirements of the statutory provisions on rights in the event of defects are met.

As part of the supplementary performance, consumers have the choice of whether the supplementary performance should be carried out either by rectification or replacement delivery. However, Viktoria Cosmetics is entitled to refuse the selected type of supplementary performance if this is only possible with disproportionate costs and the other type of supplementary performance remains without significant disadvantages for the consumer.

If it is necessary to return the defective purchased item, Viktoria Cosmetics will bear the costs of the return in the form of a return label provided or, if discussed in advance, by refunding the return costs to the customer's bank account if a corresponding postal receipt has been submitted by e-mail. R-Nostro Living Marketing GmbH reserves the right not to reimburse any return costs incurred if the return label provided has not been used, no receipt for the return is presented or no prior agreement has been made.

The limitation period for consumer rights in the event of defects is 2 (two) years from the delivery of the goods to the customer. The above simplification of the statute of limitations does not apply if Viktoria Cosmetics is liable according to Section II 9 of these terms and conditions or if the right in rem of a third party is involved, on the basis of which the surrender of the delivery item can be demanded.

To meet the deadline, the dispatch of the notice of defects is sufficient.

The European Commission, in accordance with Regulation (EU) No. 524/2013, provides a European platform for the resolution of disputes between consumers resident in the European Union and entrepreneurs established in the European Union that result from the online sale of goods or the online provision of services (so-called OS platform / URL: In order to submit a complaint on this so-called OS platform, consumers have to fill out an electronic complaint form. The specific information that must be provided when filing a complaint is set out in the Annex to Regulation (EU) No. 524/2013.

  • 9 Liability

According to the statutory provisions, Viktoria Cosmetics is fully liable for damage resulting from injury to life, limb or health that is based on a negligent or intentional breach of duty, as well as for other damage that is based on a grossly negligent or intentional breach of duty or fraudulent intent.

In addition, Viktoria Cosmetics is fully liable for damages that are covered by liability under mandatory statutory provisions, such as the Product Liability Act, or if and to the extent that there is a guarantee for a condition of the item or that the item will have a specific condition for a specific period of time retains, which was taken over by Viktoria Cosmetics.

Viktoria Cosmetics is liable for damage caused by simple or slight negligence, insofar as this negligence relates to the breach of such contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on the observance of which the customer can regularly rely (so-called cardinal obligations). The liability of Viktoria Cosmetics is limited to the foreseeable, contract-typical damage. In the event of slightly negligent violations of such contractual obligations that are not covered by the above paragraph (so-called insignificant contractual obligations), Viktoria Cosmetics is liable to consumers - but this is limited to the foreseeable, contract-typical damage.

Any further liability is excluded - regardless of the legal nature of the asserted claim.


  • 10 Contract language/storage of the contract text

The contract language is German.

The text of the contract is not stored by us and can no longer be called up after the order process has been completed. However, you can print out your order data immediately after sending the order.


  • 11 Final Provisions

Place of performance and place of jurisdiction in business transactions with companies and legal entities of the registered office of Viktoria Cosmetics. The same applies if the customer as an entrepreneur does not have a general place of jurisdiction in Germany or if his place of residence or habitual abode is not known at the time the action is filed. The authority to appeal to the court at another legal place of jurisdiction remains unaffected. The law of the Federal Republic of Germany shall apply to this contract, excluding the UN sales law and international private law.

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